Mr Fortune Casino Close Account
Withdraw your balance, then close via chat or the site. Need a firm break? Self-exclusion is stronger than a closure.
On this page
- Close, Pause or Exclude: Which One Do You Actually Need?
- Checklist Before You Start
- How to Close Your Mr Fortune Account
- Self-Exclusion at Mr Fortune
- Time-Out: A Short, Enforced Break
- Deposit, Loss and Bet Limits
- Limit Planner
- Common Mistakes When Closing an Account
- What the New NZ Rules Mean for Your Account
- Where to Get Help in New Zealand
- Close Account FAQ
- Related Mr Fortune Guides
- Need to Sort Your Account Out?
Close, Pause or Exclude: Which One Do You Actually Need?
Most people who search for "close my Mr Fortune account" want one of three different things, and the casino treats them very differently. Picking the wrong one is the most common reason players end up back in the lobby a week later.
| Option | How long | Can you undo it? | Best for |
|---|---|---|---|
| Account closure | Until you ask to come back | Yes, support can reactivate it | You simply don't want the account any more |
| Time-out | The period you choose | Early removal only after a 7-day cooling-off | A short, enforced break |
| Self-exclusion | 6 months, 1 year or permanent | Permanent: never. Fixed terms: 7-day cooling-off | You feel you are losing control |
| Limits | Daily, weekly or monthly, rolling | Loosening waits 24 hours | You want to keep playing, but less |
Swipe to see the whole table
If you are unsure, ask yourself one honest question: would you be annoyed if you couldn't log in tonight? If the answer is yes, a closure you can reverse with a chat message is probably not strong enough. The rest of this guide walks through every option as it works on the site today, checked against the Mr Fortune general terms and responsible gaming policy on 22 September 2026.
Checklist Before You Start
Five minutes of housekeeping saves a lot of back-and-forth with support later. Go through this list while you are still logged in.
- Check what is in the cashier. Split your balance into real money and bonus money. Only the real-money part can leave the account; any bonus, bonus winnings and unused free spins are forfeited on closure.
- Withdraw first. Request the withdrawal and wait until it shows as processed. The terms put the processing target at three working days, with e-wallets paying instantly once approved and cards or bank transfers taking up to four more working days.
- Finish verification. Mr Fortune asks for ID once cumulative withdrawals pass the equivalent of €2,000. A closure request does not skip that step, so upload your documents now if you are near the threshold.
- Watch the deposit play-through. Deposits that have not been wagered at least three times can attract a 15% administration fee on withdrawal. If you deposited and barely played, ask support how the fee applies before you cash out.
- Note your other accounts. Boo Casino, bCasino and Galactic Wins belong to the same operator, Green Feather Online Limited. Write down any usernames you hold there, because each site is handled separately.
- Screenshot your history. Deposits, withdrawals and game history are easier to grab while you can still log in. You might want them for your own budgeting, or if a payment ever needs to be traced.
How to Close Your Mr Fortune Account
Section 13 of the general terms is short: you may close the account through the site, or by emailing the support address listed on the casino's contact page. In practice live chat handles it the same way. Here is the sequence that works best from New Zealand.
Log in and clear your balance
Open the cashier, request a withdrawal of your real-money balance to the method you deposited with, and wait for it to be processed. Mr Fortune pays back to the same method where it can.
Open live chat or write to support
Live chat runs 24/7. It may start with an AI assistant; type that you want a human agent. Email replies arrive within 48 hours, so chat is quicker if you want it done tonight.
Say exactly what you want
Write "Please close my account" and add a reason only if you want to. If gambling is the reason, say so plainly: support can then offer self-exclusion instead, which is the stronger tool.
List any sister-site accounts
If you also play at Boo Casino, bCasino or Galactic Wins and want those gone too, give the usernames in the same message.
Wait for written confirmation
The terms say you remain responsible for activity on the account until the closure has been effected. Treat it as closed only once support confirms it, and keep that message.
Unsubscribe and tidy up
Closing does not automatically stop every email or SMS at once. Unsubscribe from the marketing links and delete saved logins from your browser and password manager.
Coming back later is possible after a plain closure, but only through the same account: the terms allow one account per person, household, email address, payment method and device, so a fresh registration would be treated as a duplicate and any withdrawal from it would not be paid.
Self-Exclusion at Mr Fortune
Self-exclusion is the tool for people who want the door locked, not just closed. You set it up yourself in Account Settings → Responsible Gaming → Self-Exclusion, or support can apply it for you over chat or email.
Periods on offer
Six months, one year, or permanent (indefinite). A permanent self-exclusion cannot be reversed and the account can never be reopened, so the casino asks you to think before confirming it.
What changes straight away
You can't log in, deposit or bet. Marketing stops, though the casino allows up to 48 hours for every mailing list to catch up. Any other accounts you hold with the operator are closed too, as long as support knows about them.
Two details are easy to miss. First, the help centre says you cannot withdraw while excluded, while the terms let you ask support to pay out a blocked or excluded account. Don't rely on the second route: take your money out before you exclude and you avoid the argument altogether. Second, for fixed-term exclusions the account reactivates automatically when the period ends. If you still don't want it back, ask for a closure or a longer exclusion before the date comes round.
Unused Coins, tickets and shop rewards are forfeited on self-excluded and closed accounts, and gamification features stay switched off during an exclusion or time-out. That is intentional, and it is not worth trying to spend them first.
Time-Out: A Short, Enforced Break
A time-out suspends the account for the period you request. You can't log in until it ends, and then the account unlocks by itself. It suits the "I'm on holiday and don't trust myself with the app" moment, or a payday weekend you want to get through without a deposit.
- Ask for it in the Responsible Gaming area of your account, or through support.
- Changed your mind? Support can lift it early, but a 7-day cooling-off applies. The account reopens on the original end date or after those seven days, whichever comes first.
- You can still get money out during a time-out by contacting support.
- Coins, login rewards and the reward shop are paused for the whole period.
A time-out is a pause, not a solution. If you find yourself taking them back to back, that is a signal to move up to self-exclusion.
Deposit, Loss and Bet Limits
Plenty of players who think they want to close their account really want to spend less. Mr Fortune lets you cap three things: deposits, bets and losses. Each can be set as a daily limit that resets every 24 hours, a weekly limit or a monthly limit.
| Change you make | When it applies |
|---|---|
| Lower a limit or add a new one | Immediately |
| Raise a limit | After a 24-hour cooling-off period |
| Remove a limit completely | After a 24-hour cooling-off period |
Swipe to see the whole table
There is also a reality check, a pop-up at the interval you choose that tells you how long you have been playing. It sounds minor, yet on a phone at midnight it is often the one thing that makes you put it down.
Limits live on this site only. Setting a NZ$200 monthly cap at Mr Fortune does nothing at Boo Casino, even though the same company runs both.
Limit Planner
Not sure what numbers to type in? Enter the amount you can honestly afford to lose in a month, money that is not rent, bills or savings, and how many sessions you usually play. The planner turns that into limits you can copy into your account.
Suggested limits only. Round down, not up, and remember a raised limit takes 24 hours to apply at Mr Fortune while a lower one applies at once.
Common Mistakes When Closing an Account
- Closing with money still in the account. A payout after closure goes through support and takes longer. Withdraw while you can still use the cashier.
- Expecting bonus money to come with you. Bonuses, bonus winnings, free spins and rewards are forfeited on closure. Only the real-money balance is paid out.
- Using a closure when you meant an exclusion. A closed account can be reactivated with one chat. If the urge to play is the problem, pick 6 months, 1 year or permanent self-exclusion.
- Forgetting the sister casinos. Closing Mr Fortune leaves your Boo Casino, bCasino or Galactic Wins logins untouched unless you name them.
- Opening a new account later. It breaks the one-account rule and withdrawals from duplicate accounts are not paid.
- Leaving it dormant instead. An untouched account is not a closed one. After 12 months without a login and a 30-day warning, an inactivity fee of €5 or the equivalent is taken monthly until you log in or the balance hits zero.
What the New NZ Rules Mean for Your Account
Mr Fortune is licensed in Malta (MGA/B2C/445/2017, Green Feather Online Limited), not in New Zealand, and no online casino holds a New Zealand licence yet. Under the Online Casino Gambling Act 2026 the Department of Internal Affairs is licensing up to 15 operators, and anyone without a licence or exemption has to stop serving New Zealanders from 1 December 2026.
Nobody knows yet whether Mr Fortune will be on that list. It is one more good reason not to leave a large NZ$ balance sitting in the account: if you are thinking of closing anyway, cash out first. Playing at an offshore casino has never been an offence for the player, but the licensing changes are aimed squarely at operators, and access could change at short notice.
Where to Get Help in New Zealand
Closing an account deals with one site. If you are closing it because gambling has started to cost more than money, these services are free, confidential and used to hearing from people in exactly your position.
Gambling Helpline
0800 654 655, free, 24/7, or text 8006. Counsellors can also help family members. gamblinghelpline.co.nz
Problem Gambling Foundation
Free face-to-face and phone counselling around the country on 0800 664 262. pgf.nz
Gambling Therapy
International online support and chat, the service Mr Fortune itself points players to. gamblingtherapy.org
Mr Fortune's own policy also suggests blocking software such as Gamban, GamBlock or Net Nanny, and excluding yourself from every gambling site where you hold an account. On the banking side, Westpac NZ and Kiwibank let customers switch on a gambling block for their cards; other banks may help if you call them. A block at the bank works across every casino, which no single-site closure can do.
If you have a dispute with Mr Fortune about a closure or a payout, raise it with support first. The casino's licence lists eCOGRA as its independent dispute service, and you can check the licence itself on the MGA licensee register.
Close Account FAQ
Yes. The general terms say you can close the account through the site or by emailing Customer Support, and live chat will also take the request. The account stays your responsibility until support confirms the closure, so keep the confirmation message.
If you ask for it and your account meets the terms, the remaining balance is paid out under the normal withdrawal rules. Active bonuses, bonus winnings, free spins, Coins and shop rewards are forfeited, so withdraw first and close second.
No. A plain closure can be reversed by asking support to reactivate the account. Self-exclusion blocks you for 6 months, 1 year or permanently, removes you from marketing and a permanent exclusion can never be undone.
No. Green Feather Online runs all four sites, but the responsible gaming tools are set per site. If you hold accounts on the sister casinos, name each one when you contact support or exclude yourself on every site separately.
You cannot register a second account, because the terms allow one account per person, household, device and payment method. To come back after a plain closure you ask support to reactivate the old account. A permanent self-exclusion cannot be reopened at all.
The Gambling Helpline on 0800 654 655 is free and open around the clock, and the Problem Gambling Foundation runs free counselling on 0800 664 262. Both can help with blocking software and talking to your bank as well.
Related Mr Fortune Guides
Need to Sort Your Account Out?
Log in, withdraw your real-money balance, then set a limit, a time-out, an exclusion or a closure from Responsible Gaming or through 24/7 chat.
Open My Mr Fortune Account18+ only. Gambling Helpline NZ 0800 654 655.